Average Score (113 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

113 Ratings

4.9 Average

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  • Wendy A.08-12-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

  • Ronald W.08-10-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Easy website scheduling. Friendly staff. Pleasant waiting area. Quickly completed. $0 with maintenance contract.

  • Thomas F.08-09-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    My request was to find the reason for a coolant leak. Your staff found it and alerted me to other potential issues. In addition they had a very good explanation of how to solve the problems. I appreciate the thorough review.

  • Frank S.08-04-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    The buying experience was the best we have ever had. They listened to us and quickly determined what was best for us without pushing us into anything we did not want. Professional, respectful, and courteous!!

  • Cathy S.08-04-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    As always, the staff at Medford VW are professional and care about their customers.

  • Julie R.08-04-2025

    TYPE:SalesMODEL:ID. BuzzYEAR:2025

    All involved were extremely helpful and efficient.

  • Chuck M.08-02-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    Easy transaction. Very professional,knowledgeable staff that went over and above. Great purchase experience.

  • James B.08-01-2025

    TYPE:ServiceMODEL:TaosYEAR:2025

    Been working with your crew for all 5 of my VWs. Zack has been there the whole time with great service. The service day I wanted was given

  • Amy R.07-31-2025

    TYPE:ServiceMODEL:Golf SportWagenYEAR:2019

    Zack & crew are wonderful! Always personable, friendly & they go out of their way to be helpful.

  • Charles P.07-31-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Dissatisfied with the material that the new steering wheel is made out of ... it is nothing like the original smooth leather steering wheel.