Average Score (110 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

110 Ratings

4.9 Average

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  • Emile G.05-23-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Great communication from the service department. Everyone I have dealt with has been helpful, positive, and genuinely happy.

  • Yvette M.05-22-2025

    TYPE:ServiceMODEL:BeetleYEAR:2019

  • Jeffry B.05-20-2025

    TYPE:ServiceMODEL:ID.4YEAR:2021

    Did everything I requested. Even came to get the car when I was not able to take it in at the time desired.

  • Cathy S.05-14-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Everyone is professional, they answer all my questions in a professional and understandable way.

  • John H.05-10-2025

    TYPE:ServiceMODEL:ID.4YEAR:2021

    It's nice to see some of the same faces working there over the course of the years that I have owned this car. Everyone is friendly and knowledgable. Thank you!

  • Jon P.05-09-2025

    TYPE:ServiceMODEL:ID.4YEAR:2021

    Great experience start to finish. Your VW customer service reps are great. Easy to schedule. Easy to talk to.

  • John P.05-04-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    Everything was great except they didn't change the oil change sticker in the window. I also found a little black plastic connecter they use to hold things together in cars on the floor on the passengers side. This concerns me because, they had the ducting apart to clean it out.

  • Thomas H.05-03-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Zack and his team are exceptional. Very professional and well trained. Thank you, as always!!

  • Darryn D.04-30-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

    The team at Medford VW Service is always so helpful and amazing. They are always timely and helpful in all of my vehicles needs. Thank You so much

  • Kyle S.04-30-2025

    TYPE:ServiceMODEL:ArteonYEAR:2021