TYPE:ServiceMODEL:JettaYEAR:2019
Medford VW is friendly and always has the best customer service.
Average Score (110 reviews):4.9
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ID.4YEAR:2023
TYPE:ServiceMODEL:TiguanYEAR:2019
I bought my VW brand new from Medford VW in 2019 and have only taken my vehicle to Medford VW for service since. They have kept my car running great and we have put a ton of miles on it. Every time I am in, the guys in the service department take the time to listen and then explain what needs to happen to keep my vehicle running. My son had a situation with his older VW and he took it to a couple other garages in town that couldn't figure it out. I finally called Medford VW to see if they would take a look and they were happy to. Within the day, they had the issue diagnosed and fixed. Medford VW has restored my faith in dealership mechanics again...these guys are great!!!
TYPE:ServiceMODEL:ID.4YEAR:2023
Really responsive, good communication, work done in the time expected. But... the lack of any kind of extras makes me sure I'll choose a non dealer mechanic once out of warranty. No loaner cars is a big deal in a rural area that pulls in from surrounding communities. Especially when EVs often are kept for several days at a time due to software issues and parts delays.
TYPE:ServiceMODEL:JettaYEAR:2023
Brandon at the service desk was great. They got my daughter’s car in quickly and repaired in one day. It had to go back in for a check up issue and they diagnosed and repaired the same day. Thanks so much Brandon and Medford VW
TYPE:SalesMODEL:AtlasYEAR:2025
Ryan, Jeremy & Keith excelled in every aspect of this experience. After speaking to countless dealers from Medford to Portland, one phone call with Jeremy made us realize the level of professionalism and commitment was different. the moment we arrived, Ryan showed us the car and was not pushy or salesman like instead instantly gained our trust. They made deal happen, even if that included Jeremy staying past closing, being patient with us and jumping over every time hurdle to ensure we left home that night happy & with our car. This company is beyond blessed to have such a sharp team. We’ve sent every single one of our clients & friends here since then.
TYPE:ServiceMODEL:TiguanYEAR:2019
TYPE:ServiceMODEL:AtlasYEAR:2024
PROMPT FRIENDLY SERVICE, EXPLAINED THE DETAILS OF MY CAR REPAIR.
TYPE:ServiceMODEL:Golf GTIYEAR:2023
Did a great job of getting me in quickly, as well as getting my service done faster than my expectations.
TYPE:ServiceMODEL:AtlasYEAR:2018
The service team does a great job communicating and making sure check in and check out are done quickly and without surprises. They listen to concerns and make sure they are addressed.