4606 Grumman Drive
Medford, OR 97504
Southern Oregon's Largest VW Dealer *
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ID.4YEAR:2023
Really responsive, good communication, work done in the time expected. But... the lack of any kind of extras makes me sure I'll choose a non dealer mechanic once out of warranty. No loaner cars is a big deal in a rural area that pulls in from surrounding communities. Especially when EVs often are kept for several days at a time due to software issues and parts delays.
TYPE:ServiceMODEL:JettaYEAR:2023
Brandon at the service desk was great. They got my daughter’s car in quickly and repaired in one day. It had to go back in for a check up issue and they diagnosed and repaired the same day. Thanks so much Brandon and Medford VW
TYPE:SalesMODEL:AtlasYEAR:2025
Ryan, Jeremy & Keith excelled in every aspect of this experience. After speaking to countless dealers from Medford to Portland, one phone call with Jeremy made us realize the level of professionalism and commitment was different. the moment we arrived, Ryan showed us the car and was not pushy or salesman like instead instantly gained our trust. They made deal happen, even if that included Jeremy staying past closing, being patient with us and jumping over every time hurdle to ensure we left home that night happy & with our car. This company is beyond blessed to have such a sharp team. We’ve sent every single one of our clients & friends here since then.
TYPE:ServiceMODEL:TiguanYEAR:2019
TYPE:ServiceMODEL:AtlasYEAR:2024
PROMPT FRIENDLY SERVICE, EXPLAINED THE DETAILS OF MY CAR REPAIR.
TYPE:ServiceMODEL:Golf GTIYEAR:2023
Did a great job of getting me in quickly, as well as getting my service done faster than my expectations.
TYPE:ServiceMODEL:AtlasYEAR:2018
The service team does a great job communicating and making sure check in and check out are done quickly and without surprises. They listen to concerns and make sure they are addressed.
TYPE:ServiceMODEL:ID.4YEAR:2021
Great service! Especially appreciated the shuttle service. Nice people to work with.
TYPE:ServiceMODEL:BeetleYEAR:2019
TYPE:ServiceMODEL:ID.4YEAR:2021
My recent experience with a recall on my ID4 was frustrating. Not anything the dealership could solve I am afraid. The recall had to do with a software update. The vehicle was running fine before the update but not after. Apparently VW decided the cost of getting vehicle back to working condition was my responsibility financially. This kind of negates the recall process which has always been the manufacturer's responsibility in my experience, covered under the warranty. I don't know what is legal in this regard. Not a good look for VW.