Average Score (113 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

113 Ratings

4.9 Average

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  • Barbara T.02-08-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Service was fine. It just took longer than I expected to get the two recalls done.

  • Kurt S.02-05-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    have been treated very well as this is our second VW we've had you service.

  • Cole C.02-03-2025

    TYPE:ServiceMODEL:ID.4YEAR:2024

    Prompt service and good communication.

  • Laura L.02-03-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

  • Lorilee S.02-02-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

    Always great

  • Thomas H.01-23-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Long time customer of VW Medford and I appreciate the kindness and support Zack and Justin provide. As always, a good experience!

  • Stephen T.01-23-2025

    TYPE:ServiceMODEL:Golf SportWagenYEAR:2019

  • Claudette V.01-18-2025

    TYPE:ServiceMODEL:BeetleYEAR:2018

    Recall repair was done and I waited in comfortable chairs and had hot chocolate drinks. Thanks

  • Tabitha C.01-15-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    people who are well-trained and polite

  • Patrick D.01-14-2025

    TYPE:SalesMODEL:ID. BuzzYEAR:2025

    Knowledgeable, experienced staff that are individually very personable. Friendly and helpful well after the sale had been completed. This is model customer service.